Nuclear.Hosting Launching Free Video Calls
In Nuclear.Hosting, we decided to contribute to this unprecedented worldwide virus situation when thousands of people have to stay and...
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SupportWe have more ways how to help you and answer your questions or to solve tech issues.
Knowledge Base
Database of knowledge includes dozens of topics, procedures, instructions and technical solutions. Help contains sorted topics including the most frequently asked questions of clients.
Help / Knowledge Base
Professional Support Team
Our professional and helpful support team is ready to assist you with any issues or answer any questions you have. Contact us from your Control panel account, fill the contact form or write us an e-mail.
Contact our Support Team
Hosting Tools
The Control panel is available 24/7 for managing web hosting services. In addition to convenient and clear control, it offers a wide range of web hosting setup options. Additional tools for managing and setting up web hosting can be found on the dedicated Tools page.
Customer Support Team
You can contact our customer support team for all questions or inquires for our services. They are ready to answer general questions, help with specific settings, direct you to detailed information and solve everything about orders, payments and billing. In co-operation with administrators, it will also help you solve individual requests within the offered options for customizing individual services.
Customer support team is available 08:00-17:00 every working day.
Frequently Asked Questions? We’ve Got Answers!
Do you provide phone support?
The telephone is supposed to be used to provide general information about our services or to report a service failure or outages. For questions and requests for specific accounts, please use the Authorized Request from our Hosting Control Panel. Phone number is: +420 910125468 and is available 24/7.
What is the minimal subscription period?
Minimum subscription period is 3 months. You can subscribe for 3 months, 6 months and 12 months.
When you subscribe for 12 months period you get 2 months free for the first 12 months for VIP membership. This is not applicable for Basic membership or any extras.
Can I change the subscription period anytime?
Sure, you can change your subscription period anytime. If you like to, just contact our Support Team.
What currencies can I pay?
Currently, we are support currencies EUR, USD, GBP, CZK and PLN.
How can I pay for a subscription?
There are several ways how to pay for your subscription:
- Bank transfer (SEPA ONLY): We have a bank account in EUR, GBP, CZK, PLN and USD currencies. Default invoice currency is EUR, if you like to change the currency, contact our Support Team.
- PayPal: you can pay online with PayPal. You can transfer money from your PayPal account or with your credit/debit card with PayPal.
- PayPal Subscription: you can set up an automatic PayPal subscription. Your membership will be renewed automatically before expiration.
Link to pay your order online you can find in the order confirmation email or in the proforma invoice.
Can I upgrade my membership from Basic to VIP?
Sure, upgrade from Basic to VIP membership is possible anytime. You only need to contact our Support Team.
Latest News
March 23, 2020 / News
March 10, 2020 / Planned Maintenances
Planned maintenance on EU Location 2020-03-10
From 2020-03-10 20:30 UTC we will provide planned maintenance on EU location for Webservers and Database servers. During maintenance, you...
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February 18, 2020 / Planned Maintenances
Planned maintenance on EU Location 2020-02-22
Between 2020-02-22 and 2020-02-23 during the late-night we will provide planned maintenance on EU location for Webservers and Database servers....
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