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SupportWe have more ways how to help you and answer your questions or to solve tech issues.

Knowledge Base

Database of knowledge includes dozens of topics, procedures, instructions and technical solutions. Help contains sorted topics including the most frequently asked questions of clients.
Help / Knowledge Base

Professional Support Team

Our professional and helpful support team is ready to assist you with any issues or answer any questions you have. Contact us from your Control panel account, fill the contact form or write us an e-mail.
Contact our Support Team

Hosting Tools

The Control panel is available 24/7 for managing web hosting services. In addition to convenient and clear control, it offers a wide range of web hosting setup options. Additional tools for managing and setting up web hosting can be found on the dedicated Tools page.

Customer Support Team

You can contact our customer support team for all questions or inquires for our services. They are ready to answer general questions, help with specific settings, direct you to detailed information and solve everything about orders, payments and billing. In co-operation with administrators, it will also help you solve individual requests within the offered options for customizing individual services.

Customer support team is available 08:00-17:00 every working day.

Frequently Asked Questions? We’ve Got Answers!

Questions and Answers
Do you provide phone support?

The telephone is supposed to be used to provide general information about our services or to report a service failure or outages. For questions and requests for specific accounts, please use the Authorized Request from our Hosting Control Panel. Phone number is: +420 910125468 and is available 24/7.

What is the minimal subscription period?

Minimum subscription period is 3 months. You can subscribe for 3 months, 6 months and 12 months.

When you subscribe for 12 months period you get 2 months free for the first 12 months for VIP membership. This is not applicable for Basic membership or any extras.

Can I change the subscription period anytime?

Sure, you can change your subscription period anytime. If you like to, just contact our Support Team.

What currencies can I pay?

Currently, we are support currencies EUR, USD, GBP, CZK and PLN.

How can I pay for a subscription?

There are several ways how to pay for your subscription:

  • Bank transfer (SEPA ONLY): We have a bank account in EUR, GBP, CZK, PLN and USD currencies. Default invoice currency is EUR, if you like to change the currency, contact our Support Team.
  • PayPal: you can pay online with PayPal. You can transfer money from your PayPal account or with your credit/debit card with PayPal.
  • PayPal Subscription: you can set up an automatic PayPal subscription. Your membership will be renewed automatically before expiration.

Link to pay your order online you can find in the order confirmation email or in the proforma invoice.

Can I upgrade my membership from Basic to VIP?

Sure, upgrade from Basic to VIP membership is possible anytime. You only need to contact our Support Team.

More frequently questions and answers.

Latest News

February 8, 2024 / Planned Maintenances

Planned maintenance – 2024-02-10

Due to a kernel update, the EU-FR1, EU-FR2, Webmail, Control Panel, POP3/IMAP/SMTP severs will be restarted after 10pm. The expected...
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September 11, 2023 / Planned Maintenances

Planned maintenance – 2023-09-11

Due to a kernel update, the US-US1-East web hosting server will be restarted today at 8am. The expected downtime is...
Read More
April 20, 2023 / News

Introducing New Hosting Feature: Automatic Mailbox Trash and Junk Folder Prune

We are thrilled to announce our new hosting feature: Automatic Mailbox Trash and Junk Folder Prune! This feature allows users...
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