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SupportWe have more ways how to help you and answer your questions or to solve tech issues.

Knowledge Base

Database of knowledge includes dozens of topics, procedures, instructions and technical solutions. Help contains sorted topics including the most frequently asked questions of clients.
Help / Knowledge Base

Professional Support Team

Our professional and helpful support team is ready to assist you with any issues or answer any questions you have. Contact us from your Control panel account, fill the contact form or write us an e-mail.
Contact our Support Team

Community Support

One of the most important element is our Community Board. We highly appreciate our community members and their shared knowledge. Let’s talk with us and get help from our community.
Join to our Community

Customer Support Team

You can contact our customer support team for all questions or inquires for our services. They are ready to answer general questions, help with specific settings, direct you to detailed information and solve everything about orders, payments and billing. In co-operation with administrators, it will also help you solve individual requests within the offered options for customizing individual services.

Customer support team is available 08:00-17:00 every working day.

Frequently Asked Questions? We’ve Got Answers!

Questions and Answers
Do you provide phone support?

Phone support is not available at this time. For general questions or inquires you can leave us a voice message. Phone number is: +442086385501 and is available 24/7. Do not forget to leave us your contact details so we can get in touch with you.

What is the minimal subscription period for VIP Membership?

Minimum subscription period for VIP membership is 3 months. You can subscribe for 3 months, 6 months and 12 months.

When you subscribe for 12 months period you get 2 months free for the first 12 months.

Can I change the subscription period anytime?

Sure, you can change your subscription period anytime. If you like to, just contact our Support Team.

What currencies can I pay?

Currently, we are support currencies EUR, USD, GBP, CZK and PLN.

How can I pay for a subscription?

There are several ways how to pay for your subscription:

  • Bank transfer (SEPA ONLY): We have a bank account in EUR, GBP, CZK, PLN and USD currencies. Default invoice currency is EUR, if you like to chnage the currency, contact our Support Team.
  • PayPal: you can pay online with PayPal. You can transfer money from your PayPal account or with your credit / debit card with PayPal.
  • Cryptocurrency: we accept cryptocurrencies payments. Currently we accept BTC, LTC, ETH and XMR. Our payment gateway support live currency conversion with guaranteed conversion rate during 15 minutes (enought time to complete payment with all crypto transaction confirmations).

Payment gateway for online payment is here.

Can I upgrade my membership from Free to VIP?

Sure, upgrade from Free membership to VIP membership is possible. You only need to contact our Support Team.

More frequently questions and answers.

Latest News

October 20, 2019 / Planned Maintenances

Planned outage 2019-10-20

Tonight we will restart all servers due to install updated versions of system software. The downtime of each server should...
Read More
September 14, 2019 / News

July & August ’19 news from Nuclear.Hosting

Hello there, summer 2019 is over 2019 and we have some updates from Nuclear.Hosting for you which we worked on...
Read More
July 7, 2019 / News

June ’19 news from Nuclear.Hosting

Hello there, June 2019 is over and we have some updates from Nuclear.Hosting for you which we worked on during...
Read More
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