Frequently Asked Questions

Frequently Ask Questions? We’ve Got Answers!

What is Nuclear.Hosting Community? Why is so important? Please, tell me more.

Nuclear.Hosting Community is one of the basic pillars of the entire Nuclear.Hosting project. Our community is what’s all about and what the very essence of the project is. In our community we support each other, we discuss our issues, ideas. The community determines the direction and further development of services. Nuclear.Hosting is a community project. Services that Nuclear.Hosting provide are based for community members. Community also provide tech support for own members. Community member can unrestrictedly and freely use the services that NH provides (in the extent of membership).

The key roles of the community are:

  • Provide tech support for NH Community members with using NH services (webhosting, VPN, NAS, etc.)
  • Provide support with members issues or problems with their projects or apps.
  • Teach and learn from each other members.
  • Improving Nuclear.Hosting services and features.
  • Bringing ideas about new NH features or services.
  • Propose and determine Nuclear.Hosting direction (voting)
  • Discuss and about whatever topics, enjoying great people all around and taking fun 🙂
What about Nuclear.Hosting Services? What is your webhosting about and what else you provide?

Webhosting is the primary and main Nuclear.Hosting product which is provided for members. In depends on membership type, we have two webhosting services: Free and VIP (same like a memberships).

The difference is:

Free webhosting is totaly free – no fees, no charges. You can enjoy Free webhosting for one domain with 10 GB total disk storage (divided between email, database and web storage). The various limits (eg. PHP, FUP, FTP) are little bit lower than VIP and there are not included all services (eg. Git, SSH access). But, it is still full-fledged webhosting for your blog, eshop or any website. Detail information and full features list you can find here.

VIP webhosting as part of VIP subscription is totally unlimited. It mean unlimited number of domains (and webhostings), unlimited disk storage (email, databases, web), unlimited email accounts, big limites (eg. PHP, FUP) and included full-range of services (eg. GIT, SSH). Detail information and full features list you can find here.

Beside of standard hosting services, Nuclear.Hosting provide for VIP members some special services like:

  • NAS Storage
  • VPN Service
  • XMPP / Jabber
  • Private Cryptocurrencies Mining Pools
  • And much more in the future

Full list of additional VIP Services you can find here. These services are dedicated only for VIP members.

You can compare Free and VIP webhosting here.

How NH membership works? How to become member, what is my members rights?

Well, like we told before, we do not have customers, we have members. There are two types of memberships – Free and VIP.

To become Nuclear.Hosting member you have to register (create account, sign-up). Nuclear.Hosting Community board account will be created automatically. Click here to go to Sign-Up page.

If you register only on Community board¨, you are not regular and rightful Nuclear.Hosting member, you are just board “visitor” with limited board rights and zero NH Community rights. If you already registered as a regular Nuclear.Hosting member and have board account created previously, we automatically pair both accounts and switch your board registration to full membership account.

Sign-up your NH Member Account Now!

How your Support works? Did you provide support for members? How can I contact tech support?

Support for all Nuclear.Hosting services (Free and VIP) is provided primary by our Community. Community members are helping each other. In community board are also active our pro support guys, so they can help you with more tech issues with NH services. If you are Free member and need admin help or admin intervention, you can buy VIP Support Team email ticket (or use your NHCoin Tokens) or write your issue in NH Community Board.

For VIP members is also available VIP Support Team, almost 24/7. VIP Support Team can contact by email or open a new ticket from your Control Panel account.

Currently, we offer only live chat support (for VIP members) or email support. Phone support is not available.

Read more about our Support.

Why is Nuclear.Hosting based on OpenSource technologies?

OpenSource idea is very close to our Community idea. It’s about sharing, about people, it’s about to be open. We like to share our codes with community and improving things together. Together we are building better and safer services with better software code. We have no secrets before our community. We are fair and open.

In Nuclear.Hosting we are using only OpenSource software and technologies. No any “black boxes” or paid, commercial products.

What is NHCoin? How can I get some NHCoin tokens? How can I use NHCoin tokens?
NHCoin is a ERC-20 crypto token / coin based on Ethereum Cryptocurrency network. NHCoin is our Nuclear.Hosting token.

Full information about NHCoin can be found here.

What to do when I need to contact server administrator or admin help or intervention?

The easiest way is to register and verify your account in our Community board and place your problem to relevant section. Alternative way is write us an email or use contact form on our website. Please, make sure, you use email address registered in your hosting account, so we can easly identify and authorize you.

Do you provide Phone Support?

Phone support is not available in this time. Either for VIP members.

I don't have VIP membership, just Free. Can I use your VIP Support Team?

Sure, you can purchase this service. Just contact us by email with VIP Support request. After we solve your issue this service will be billed to you. The price can be found in our price list.

What is the minimal subscription period for VIP?

Minimum subscription period for VIP membership are 3 months. You can subscribe for 3 months, 6 months and 12 months.

When you subscribe for 12 months period you get 2 months free for first 12 months.

Can I change subscription period anytime?

Sure, you can change your subsbription period anytime. If you like to, just contact our Support Team.

How can I pay for subscription?

There are several ways how to pay for your subscription:

  • Bank transfer (SEPA ONLY): We have bank account in EUR, GBP and USD currencies. Default invoice currency is EUR, if you like to chnage the currency, contact our Support Team.
  • PayPal: you can pay online with PayPal. You can transfer money from your PayPal account or with you credit / debit card with PayPal. Payment gateway is here.
  • Cryptocurrency: we accept cryptocurrencies payments. Currently we accept BTC, LTC, ETH and XMR. Our payment gateway support live currency conversion with guaranteed conversion rate during 15 minutes (enought time to complete payment with all crypto transaction confirmations). Payment gateway is here.
  • NHCoin Tokens: If you have enought NHCoin tokens, you can pay with this Tokens. More info about NHTokens you can find here. Payment gateway is here.
Can I upgrade my membership from Free to VIP?

Sure, upgrade from Free membership to VIP membership is possible. You only need to contact our Support Team.

Do you offer money back guarantee

No, we do not offer money back guarantee. You have to realize, you are subscribing to NH Community. You are member of NH Community, not customer of hosting or any other services. We do not offer “commercial webhosting”. You can fully benefit from our community as VIP Member, you can free use any services NH provide. So, this is reason why we do not offer money back guarantee.

Frequently Asked Questions

Other Questions?

Our Community Board is the right place where you can find answers on many common and uncommon questions. If there is no asnwer to your question, you can ask 🙂 Community will asnwer. Good tip is to search before ask.

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