Nuclear.Hosting Community is one of the basic pillars of the entire Nuclear.Hosting project. Our community is what’s all about and what the very essence of the project is. In our community we support each other, we discuss our issues, ideas. The community determines the direction and further development of services. Nuclear.Hosting is a community project. Services that Nuclear.Hosting provide are based for community members. Community also provide tech support for own members. Community member can unrestrictedly and freely use the services that NH provides (in the extent of membership).
The key roles of the community are:
Webhosting is the primary and main Nuclear.Hosting product which is provided for members. In depends on membership type, we have two webhosting services: Free and VIP (same like a memberships).
The difference is:
Free webhosting is totaly free – no fees, no charges. You can enjoy Free webhosting for one domain with 10 GB total disk storage (divided between email, database and web storage). The various limits (eg. PHP, FUP, FTP) are little bit lower than VIP and there are not included all services (eg. Git, SSH access). But, it is still full-fledged webhosting for your blog, eshop or any website. Detail information and full features list you can find here.
VIP webhosting as part of VIP subscription is totally unlimited. It mean unlimited number of domains (and webhostings), unlimited disk storage (email, databases, web), unlimited email accounts, big limites (eg. PHP, FUP) and included full-range of services (eg. GIT, SSH). Detail information and full features list you can find here.
Beside of standard hosting services, Nuclear.Hosting provide for VIP members some special services like:
Full list of additional VIP Services you can find here. These services are dedicated only for VIP members.
You can compare Free and VIP webhosting here.
Well, like we told before, we do not have customers, we have members. There are two types of memberships – Free and VIP.
If you register only on Community board¨, you are not regular and rightful Nuclear.Hosting member, you are just board “visitor” with limited board rights and zero NH Community rights. If you already registered as a regular Nuclear.Hosting member and have board account created previously, we automatically pair both accounts and switch your board registration to full membership account.
Support for all Nuclear.Hosting services (Free and VIP) is provided primary by our Community. Community members are helping each other. In community board are also active our pro support guys, so they can help you with more tech issues with NH services. If you are Free member and need admin help or admin intervention, you can buy VIP Support Team email ticket (or use your NHCoin Tokens) or write your issue in NH Community Board.
For VIP members is also available VIP Support Team, almost 24/7. VIP Support Team can contact by email or open a new ticket from your Control Panel account.
Currently, we offer only live chat support (for VIP members) or email support. Phone support is not available.
OpenSource idea is very close to our Community idea. It’s about sharing, about people, it’s about to be open. We like to share our codes with community and improving things together. Together we are building better and safer services with better software code. We have no secrets before our community. We are fair and open.
In Nuclear.Hosting we are using only OpenSource software and technologies. No any “black boxes” or paid, commercial products.
Full information about NHCoin can be found here.
The easiest way is to register and verify your account in our Community board and place your problem to relevant section. Alternative way is write us an email or use contact form on our website. Please, make sure, you use email address registered in your hosting account, so we can easly identify and authorize you.
Phone support is not available in this time. Either for VIP members.
Sure, you can purchase this service. Just contact us by email with VIP Support request. After we solve your issue this service will be billed to you. The price can be found in our price list.
Minimum subscription period for VIP membership are 3 months. You can subscribe for 3 months, 6 months and 12 months.
When you subscribe for 12 months period you get 2 months free for first 12 months.
Sure, you can change your subsbription period anytime. If you like to, just contact our Support Team.
There are several ways how to pay for your subscription:
Sure, upgrade from Free membership to VIP membership is possible. You only need to contact our Support Team.
No, we do not offer money back guarantee. You have to realize, you are subscribing to NH Community. You are member of NH Community, not customer of hosting or any other services. We do not offer “commercial webhosting”. You can fully benefit from our community as VIP Member, you can free use any services NH provide. So, this is reason why we do not offer money back guarantee.
Our Community Board is the right place where you can find answers on many common and uncommon questions. If there is no asnwer to your question, you can ask 🙂 Community will asnwer. Good tip is to search before ask.
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